Shipping & Returns

Shipping

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping rates and estimated delivery times are calculated at checkout based on the delivery location and shipping method selected.

At this time, BETR1 LAB ships within Canada only. Shipping to the United States is currently unavailable.

Please ensure that your shipping address is entered correctly at checkout. BETR1 LAB is not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.

Delivery timelines provided by shipping carriers are estimates and may occasionally be affected by circumstances outside of our control.

Returns

We want you to feel confident ordering from BETR1 LAB.

Unopened and unused products may be returned within 60 days of purchase.

To be eligible for a return:

• The product must be unopened, unused, and in its original condition.
• Proof of purchase is required.
• The return must be requested within 60 days of the original purchase date.

Customers are responsible for return shipping costs unless the product received was incorrect, damaged, or defective.

Original shipping charges are non-refundable.

Refunds

Once your return has been received and reviewed, approved refunds are typically processed within 1–3 business days.

Refunds will be issued to the original method of payment. Please note that your bank or credit card provider may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the incorrect product, please contact us as soon as possible at info@takethebetr1.com.

Please include your order number and, when applicable, photos of the product and packaging so that we can assist you promptly.

Final Sale Items

Opened or used products cannot be returned unless they are defective or there was an error with your order.

Certain promotional, clearance, or specially marked items may also be considered final sale where indicated at the time of purchase.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery timing is generally outside of our direct control.

If your tracking information indicates that your package has been delivered but you cannot locate it, or if your shipment appears significantly delayed, please contact us and we will do our best to assist you with the carrier.

Contact Us

If you have questions regarding shipping, returns, or refunds, please contact:

BETR1 LAB
info@takethebetr1.com